Terms and Conditions of Supply of Forces CV Services
1. Introduction
www.forces-cvs.co.uk (“site”) is owned and operated by The Earning Curve Ltd, a company registered in England and Wales under company number 7933052 and with our registered office at c/o Seamount Business Service Ltd, Pine Suite, Room R1 Mamhilad House, Mamhilad Park Estate, Pontypool, Gwent, Wales, NP4 0H.
Please read these terms and conditions carefully before placing an order. By purchasing services and/or products on this site, you agree to be bound by these terms and conditions. If you are not willing to be bound by these terms and conditions please do not purchase services or products from this site.
2. Changes to terms
We reserve the right, at our discretion, to modify, add, or remove any or all of these terms and conditions at any time and each such change shall be effective immediately upon posting.
Please check these terms and conditions periodically for changes.
Your continued use of this site and purchase of services or products on this site following the posting of changes to these terms and conditions will mean you accept those changes. Please check the terms before every purchase.
If the revised terms apply to any existing provision of services, we will notify you of the changes.
This is www.forces-cvs.co.uk web site. Your use of this web site is subject to the following terms and conditions, which you are deemed to accept each time you use the web site.
3. Links to other sites
On this site you will be offered automatic links to other sites which we hope will be of interest to you. We do not accept any responsibility for or liability in respect of the content of those sites. Using automatic links to gain access to such sites is entirely at your own risk.
4. Information submitted to us via this site
We may use information supplied by you to provide your CV and career advice. We sometimes use third party consultants to help us provide our bespoke CV writing service, this involves us, amongst other things, processing and storing information (including, without limitation, sensitive personal data) and passing or making available such information to the CV Consultants in order to provide a quality service.
Please note that all third party CV and Careers consultants have agreed to our terms and conditions. Should any individual be found to be in breach of these terms and conditions, they will have their contract terminated with immediate effect.
We will process any data which you provide in completing the online registration and any further forms, assessments or personal details which you complete or provide us when using this site in accordance with General Data Protection Regulations (GDPR). Our Privacy Policy
5. Content rights and copyright
The rights in material on this site are protected by international copyright and trademark laws. You agree to use this site in a way which does not infringe these rights. No copying for any commercial or business use is permitted.
CVs and Other Documents
Copyright laws protect our work and prevent others from using it without our prior permission, distributing or lending it to others free of charge or adapting it. As the original author, we retain full copyright over all documents produced. That means that you must not pass on to 3rd parties, such as colleagues or friends, copies of any documents produced without our prior written permission. This prevents plagiarism. However, due to the nature of the CV & Cover Letter, we give full permission to clients to adjust them to suit job vacancies, if required.
6. Changes to terms and conditions
These web site terms and conditions may be changed by us at any time. You will be deemed to accept the terms and conditions when you next use this site following any amendment.
7. CV amendments
Following completion of the initial draft of your new CV, we offer one request for alterations, free of charge, which expires 5 working days from the date that the initial draft is sent to you. We understand that clients are busy and often work away from home for long periods, so if you need more time, please contact us as soon as possible to let us know.
8. Our complaints procedure
Please direct any complaint to info@forces-cvs.co.uk, during normal business hours. When a complaint is received, the full details will be investigated and a response will be made to the customer within 5 working days.
9. Privacy policy and acceptable use policy
Registration and other information provided by you is subject to our Privacy Policy and shall only be used in accordance with it. For more information, please go to our Privacy Policy
10. Age restriction
You shall not purchase any services or products from our site if you are below the age of 18 years old because, under this age, you do not have the legal capacity to enter into a contract.
11. Acceptance of order
11.1 These Terms will become binding on you and us and a Contract will come into effect between you and us only upon our written acceptance of the order issued to you by email or when we contact you to tell you that we are able to provide the services or products to you. We are not bound by the order unless we accept it in writing.
11.2 If there is any conflict between these Terms and any term of the order, the order will take priority.
12. Entire agreement
These Terms and the Privacy Policy constitute the entire agreement between you and us and supersede all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
13. Representations
13.1 You acknowledge and agree that by entering into this Contract with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or the Privacy Policy.
13.2 You shall not have any claim for innocent or negligent misrepresentation against us based on any statement in this Contract.
13.3 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.
14. Provision of services
On receipt of any order, we will take payment for the Services purchased.
Cancellation of such orders by the client does not automatically entitle the client to a full refund.
14.1 We will supply the services to you from the date set out in the order OR the date agreed between us in writing for a period of until the estimated completion date set out in the order.
14.2 We will make every effort to complete the services on time. However, there may be delays due to an Event Outside Our Control. See clause 14 below for our responsibilities when an Event Outside Our Control happens.
14.3 We will need certain information from you that is necessary for us to provide the services. We will contact you in writing about this. If you do not, after being asked by us, provide us with this information, or you provide us with incomplete or incorrect information, we may make an additional charge of a reasonable sum to cover any extra work that is required or we may suspend the services by giving you written notice. We will not be liable for any delay or non-performance where you have not provided this information to us after we have asked.
14.4 We may have to suspend the services if we have to deal with technical problems or to make improvements agreed between you and us in writing to the services. We will contact you to let you know in advance where this occurs unless the problem is urgent or an emergency. This does not affect your obligation to pay for any invoices we have already sent you.
14.5 No work will be undertaken or orders booked without us receiving your full payment for the services required.
14.6 As a consumer, you have legal rights in relation to services not carried out with reasonable skill and care. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
14.7 Cancellation & Refund Policy
Due to the bespoke and personalised nature of the work, the provision of CV & other services we provide are not covered by the Consumer Contracts Regulations 2014.
Our priority is to deliver well-drafted, high quality documents and we devote a great deal of time in preparing these and understanding your experience and skills.
As part of this contract, you agree that you are expected to collaborate with your CV writer or coach and provide all of the necessary information to enable us to fulfil your order in the format that we request. We do not provide a service where we gather information by telephone or Zoom, for example. We only accept information in writing, or by completion of our questionnaires.
As part of this contract, you agree to provide us with all relevant information we need to provide the service. Refunds will not be authorised if you fail to provide the information requested within 6 months of the order date, except in exceptional circumstances.
A service can be purchased and deferred for up to 6 months. If the service is not started within 6 months and completed within 7 months, the Customer will forfeit the right to a refund. However, providing the Company is still trading, we will still deliver the service purchased once all relevant information has been supplied by you.
Your order will be put on hold if you do not return your questionnaire or provide the relevant information to us within 30 days of the date of the order. If you experience delays in providing information, please let us know as soon as possible. Your order will then be prioritised based on availability once all information has been supplied. If your project remains on hold for more than 90 days, it will be deemed as forfeited, unless agreed otherwise with us. Please email ASAP us to agree any delays as we like to remain as flexible as possible to help our clients. We will still complete your order if you contact us within 6 calendar months of the order date.
If a client’s personal circumstances change significantly and they no longer wish to proceed with the service purchased and they notify us of such in writing to info@forces-cvs.co.uk within 14 calendar days of the order date, we will review such cases on an individual basis and consider if the client qualifies for a refund. No refunds will be authorised where ANY work has already begun on the order.
Refunds requested after the 14 day period has elapsed will only be given at the discretion of the Managing Director.
We retain the right to charge an administration fee to cover our time for any such cancellation agreed. If you cancel an order for services and we have already started work on your order by that time, you will pay us any costs we reasonably incurred in starting to fulfil the order, and this charge will be deducted from any refund that is due to you or, if no refund is due to you, invoiced to you. We will tell you what these costs are when you contact us.
However, where you have cancelled an order because of our failure to comply with these Terms (except where we have been affected by an Event Outside Our Control), you do not have to make any payment to us.
Career & Interview Coaching Sessions
We will be unable to provide a refund once your coach has begun any work to prepare for your coaching session.
15. Our rights to cancel and applicable refund
15.1 We may have to cancel an order before the start date for the services due to an Event Outside Our Control or the unavailability of key personnel or key materials without which we cannot provide the services or the products. If this happens:
a) we will promptly contact you to let you know;
b) if you have made any payment in advance for services or products that have not been provided to you, we will refund these amounts to you;
c) where we have already started work on your order for services, we will not charge you anything and you will not have to make any payment to us.
15.2 Once we have begun to provide the services to you, we may cancel the contract for the services at any time by providing you with at least 7 calendar days’ notice in writing. If you have made any payment in advance for services that have not been provided to you, we will refund these amounts to you.
15.3 We may cancel the contract for services at any time with immediate effect by giving you written notice if:
a) you do not pay us when you are supposed to. This does not affect our right to charge you interest on late payment, or
b) you break the contract in any other material way and you do not correct or fix the situation within 7 days of us asking you to in writing.
16. Price and payment
16.1 Prices of the services and products are specified on our site and confirmed on the checkout page. We may change our prices any time, but that will not affect the prices for confirmed orders.
16.2 Payment for services is to be made in advance by credit or debit card or PayPal. You may also pay via Bank Transfer, by agreement.
16.3 If you do not make any payment due to us by the due date for payment, we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of HSBC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
17. Limitation of liability
17.1 Services and products supplied by us are for non-commercial purposes only. You shall not use the services or products for any business or re-sale, commercial purpose.
17.2 DISCLAIMER
All advice offered on this site and by Forces CV Services is given in good faith and is provided ‘as is’.
We accept no responsibility if you should suffer loss or damage as a result of taking our advice.
18. Circumstances beyond our control
18.1 If there is failure to perform, or delay in performance of any of our obligations under these Terms due to Circumstances Beyond Our Control, we will not be liable for such failure.
18.2 Circumstances Beyond Our Control include any act or event beyond our reasonable control, including without limitation lock-outs, strikes, or other industrial action by third parties, riots, civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic, earthquake, or other natural disaster, or failure of private or public telecommunications networks.
18.3 If any Circumstances Beyond Our Control affects the performance of our obligations under these Terms:
18.4 you will be notified as soon as reasonably possible; and
18.5 the time for performance of our obligations will be extended and our obligations under these Terms will be suspended for the duration of the Circumstances Beyond Our Control.
18.6 If Circumstances Beyond Our Control occur and you do not wish us to provide the services, you may cancel the contract in accordance with clause 9. We may cancel the contract if the Circumstances Beyond Our Control continues for more than 4 weeks in accordance with our cancellation rights.
19. Notice
19.1 Any notice to us should be in writing and sent to us by e-mail, by hand, or by pre-paid post to Forces CV Services at info@forces-cvs.co.uk
19.2 Any notice to you will be in writing by e-mail, by hand, or by pre-paid post to the address you provided us with on the Order.
20. Miscellaneous
20.1 We may assign our rights and obligations under these Terms to any another person. If there is any such assignment of rights and obligation, we will inform you in writing or by email.
20.2 You cannot transfer your rights and obligations under these Terms to any other person without our written approval.
20.3 This contract is only between you and us. No other third person shall have any rights to enforce any terms.
20.4 Each paragraph of these Terms are separate and distinct from others. If any court or relevant authority determines any of paragraphs of these Terms is unlawful, then such determination will not affect other paragraphs and all other remaining paragraphs will remain in effect and full force.
20.5 Our failure to insist that you perform any of your obligations under these Terms, or to enforce our rights against you, or delay in doing so, does not mean that our rights against you have been waived and does not mean that you need not comply with those obligations. Any waiver by us of your default will be only in writing, and it does not mean that we will waive any of your future defaults.
20.6 English law governs these Terms and contract between you and us. English courts will have jurisdiction on any dispute that may arise out of this Terms or contract between you and us. However, you may bring proceedings in Northern Ireland if you are a resident of Northern Ireland, and you may bring proceedings in Scotland if you are a resident of Scotland.
21. Contact us
21.1 For any questions or queries you can contact us at info@forces-cvs.co.uk
